Terms & Conditions of Sale

The display of products on our website constitutes an invitation to treat. Your placing of an order through our online store constitutes a contractual offer.

When we confirm your order, we will have made a contract for the sale. Prior to confirming the contract with you, the following steps will be followed:

1. You add products to your shopping cart on our website at http://www.evolutionfarmvets.co.uk
2. You proceed to the checkout, where you will be asked any additional details we need to be able to process your order, as well as shipping and billing information.
3. You will be shown a summary of your purchase prior to being asked for payment. If you need to make any changes, please do so at this stage, using the "Go back" link.
4. You will be transferred to the secure PaymentSense website to process your payment by debit or credit card.
5. Your completed payment will be acknowledged on the site and by email.
6. Our vets will check your order if it contains veterinary restricted products, using the details that you have provided. If we have any questions we will contact you to clarify.
7. We will confirm that we can fulfil your order by email, and the contract will be made.

We will not file a copy of these terms with your order. We may from time to time update these terms and do not guarantee that the version to which you have agreed will remain accessible. We recommend that you retain a copy of these terms for your own records.

Prices for products are listed alongside the items on this website. Some products have options (eg. package size) which will affect the price. This will be shown once you select the desired option. Prices will be clearly displayed on the Review page, prior to proceeding to payment. Please check this carefully.

If you select to have the items you have purchased posted to you, the postage will be calculated based on the weight of the items in your shopping cart. The cost of the postage will be added to your order, and clearly shown on the Review page, prior to proceeding to payment.

You can also collect your order without charge from our Nether Stowey. Simply choose the relevent option when placing your order. Please wait for order confirmation before collecting.

You must make full payment upon submission of your order. This can be by debit or credit card via our secure PaymentSense account.

Prices for products listed on this website are liable to change at any time. Changes will not affect contracts which have already been confirmed.

We offer delivery by Royal Mail 1st or 2nd class, or you can collect your order from our offices in Nether Stowey. Collection carries no charge. For delivery, we will calculate the postage rate based on the weight of the products in your shopping cart when your order is placed.

We aim to dispatch orders as soon as possible after order confirmation. Unless there are exceptional circumstances, we will dispatch orders within 7 days of receiving payment. We will contact you if exceptional circumstances do arise, leading to a delay in your order.

We only deliver within the areas of UK to which the Royal Mail deliver without additional charge.

Ownership of the products will pass to you upon delivery. The products will be at your risk from the time of delivery. We will be entitled to recover payment for the products even where ownership has not passed to you.

Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned outside of this instruction, we will not be bound to provide any refunds or replacements and you will continue to be liable for payment for the products in full.

Where deemed reasonable, we will accept returns and in discussion with you, offer replacement or refund for those products.

You warrant to us that:

• you are legally capable of entering into a binding contract;
• you have full authority, power and capacity to agree to these terms and conditions;
• the information provided during the order process is accurate and complete; and
• you will be available to accept delivery of the items (if applicable).

You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.

For the avoidance of doubt, we define a "force majeure event" as:

• any event that could not be evaded through the exercise of due care;
• the unavailability of raw materials, components or products;
• power failure, industrial disputes involving any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event. When a force majeure event occurs which affects, or is likely to affect, your order we will contact you. We will take reasonable steps to mitigate the effects of any force majeure event.

Nothing in these terms of sale will limit or exclude your or our liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

Subject to this:

• our liability in connection with any product purchased through our website is strictly limited to the purchase price of the relevant product and the replacement cost of the relevant product;
• we will not under any circumstances be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage; and
• we will not be liable for any losses arising out of a force majeure event.

We reserve the right to cancel a contract to supply products made under these terms and conditions immediately in writing if you materially breach any obligations to us under any contract.

Upon the cancellation of a contract in accordance with above we will cease to have any obligation to deliver products which are undelivered at the date of cancellation. We will make a refund for products which are not delivered as a result of contract cancellation, deducting any costs which have already been incurred by us in relation to the order.

These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products and do not govern the provision of any services by us or any third party in relation to the products.

These terms and conditions of sale should be read in conjunction with our general terms.